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Refund Policy

To view the full policy visit our policies and procedures page

  1. All refund requests must be sent in writing to the club. Request must state the skaters name, date of when request is applicable and reason for the request.
  2. Refunds will be completed by the Treasurer in a timely manner once approved.
  3. Refunds will be issued by method of payment completed, either by credit card through Uplifter or cheque. No cash refunds will be issued.
  4. A $15.00 administration fee will be applied for all refunds.
  5. Participants who go on extended vacations cannot receive a refund, but could make up sessions based on guest skating/missed session policy.
  6. Skate Canada fee is non-refundable.
  7. Skate Ontario fundraising fee is non-refundable once the fundraising campaign has commenced.
  8. Pro-rated refunds for sessions will be given for the following circumstances: a) medical reason with doctor's note b) compassionate reasons approved by the board c) extraordinary circumstances beyond the skaters’ control.
  9. Canskaters can have a two sessions trial dates.  Within that timeframe they can withdraw with a full refund less the Skate Canada fee, Fundraising fee (once the Skate Ontario Fundraising Campaign has commenced) and pro-rated session fees for sessions used.
  10. If any cancellations or closures occur due to any circumstance (weather, arena issues, etc.) no refund, credit or make up date will be issued.
  11. All further refunds, credits or special circumstances will be dealt with on a case-by-case basis as approved by the Board.

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